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Bob Milner, GM & co-owner of Mercedes-Benz of The Woodlands, joins us to share how he and his partner are building customer loyalty into their business. Company culture starts with the hiring process and Bob shares his secrets on how to do it right. Jerry Pollio, an optimization specialist with Schooley Mitchell brings his expertise to the show concerning cutting merchant card and telecom services cost. How can you beat a free professional review of your current providers that on an average finds a 20% savings on these costs? Rick also offers tips on Customer Loyalty, How to turn Employee Complaints into an Employee Benefit and Impress and Take Action
About the guests
Hi, I’m Bob Milner, the guy on the commercials. I am also the Co-Owner and General Manager of Mercedes-Benz of The Woodlands. I started in the car business in 1972, sweeping the floor of a gigantic GM parts wholesale warehouse. I returned to the automotive business in 1992 as a service drive valet. I love NCAA and SEC football, and I’m especially partial to the Longhorns. My love for leadership continues even now as I pursue a PhD in Executive Leadership and Organizational Development. I also love to golf. I sit on, as well as, participate in several non-profit boards and charities. I married my best friend, we have four wonderful children together, and we live right here in The Woodlands. I try my best to leave a better daily footprint than I had been leaving for those with whom I come in contact.
Jerry Pollio is an entrepreneur who has created many successful start-ups in Spain, South America and major urban markets in the United States. He is experienced in modern business strategies and has developed the reputation of being a resourceful relationship builder. As a business owner, Pollio understands the dynamics, complexities and stresses of operating a successful enterprise.
“The principle objective of any business is to maximize profits, minimize costs and manage time efficiently,” says Pollio. “Schooley Mitchell is built on these basic but important strategies. We save our clients time and money, while providing them with security and expertise in the areas of telecommunications and merchant services.”